Effective Date: [1/02/24]
Last Updated: [1/02/25]

At ALAYA @Traveling, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you book tours, inquire about travel services, or interact with us through our website, email, WhatsApp, or any other communication channel.

1. Information We Collect

We collect personal information necessary to provide you with our travel services, including:

Full name, nationality, and date of birth
Passport details (for visa processing and flight bookings)
Contact information (email, phone number, address)
Travel preferences and special requirements (e.g., dietary needs, accommodation choices)
Payment details (handled securely and never stored without consent)

2. How We Use Your Information

Your information is used strictly for travel-related purposes, such as:

Processing visa applications and flight/hotel bookings
Customizing and confirming your tour itinerary
Communicating important travel updates and confirmations
Complying with legal or regulatory requirements in Bhutan

We do not sell, rent, or trade your personal information to third parties.

3. Data Sharing and Disclosure

We may share your data only with trusted partners directly involved in delivering your travel experience, including:

Airlines, hotels, and transport providers
Tourism Council of Bhutan and immigration authorities (for visa processing)
Local guides and service partners

All such partners are bound by confidentiality agreements and use your data solely for service delivery.

4. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
All sensitive information (e.g., passport copies or payment data) is transmitted via secure, encrypted channels and stored only for as long as necessary.

5. Data Retention

Your data is retained only for the duration needed to fulfill travel services and legal obligations. Once no longer required, it will be safely deleted or anonymized.

6. Your Rights

You have the right to:

Access and review the personal data we hold about you
Request correction or deletion of inaccurate data
Withdraw consent at any time (except where processing is legally required)

To exercise these rights, please contact us directly.

7. Cookies and Website Tracking

Our website may use cookies or tracking tools (such as Google Analytics) to improve user experience and understand visitor preferences. You can disable cookies at any time in your browser settings.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

ALAYA @Traveling
Thimphu, Bhutan
📧 booking@travelingbhutan.com
📞 +975 77219265
🌐 www.travelingbhutan.com